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The Impact of Service Quality on Students’ Satisfaction and Happiness

Dear Participant,


Thank you for agreeing to participate in this study. The statements in this questionnaire pertain to the higher educational institution you are studying in, referred to as the “institution” in the questionnaire. It examines the effect of higher education performance and students’ satisfaction in the public universities.

This questionnaire has four (4) sections and will take 10 - 15 minutes to complete. Responses will be kept anonymous and confidential.

This study is fully funded by UUM Leads The study’s findings will contribute to enhancing the UUM part-time programme in the future.

I look forward to receiving your completed survey by 30 July 2025.

Thank you very much for your cooperation.

 

PM Dr Nazlina Zakaria / PM Dr Rozita Abdul Mutalib
Dr Khairol Anuar Ishak / Dr Mawarny Md Rejab
UUM Leads Researcher 
Universiti Utara Malaysia (UUM), Sintok, Kedah.

Website: https://drkhairol.com/

There are 23 questions in this survey.
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